Burhani began in Dubai with a single goal: to help businesses grow through the use of smart technology.
Over the years, it has established itself as a trusted name in IT services in the UAE. The company works with small and mid-sized businesses, offering cloud, cybersecurity, and business app solutions.
What sets Burhani apart is its unique blend of expert support and personalized service. Today, it helps companies move faster, stay secure, and accomplish more with the power of modern technology.
TL;DR – Burhani startup key highlights
- Founded in Dubai over 20 years ago
- Microsoft Gold Partner with deep D365 and cloud expertise
- Serves 300+ clients across the UAE, UK, USA, and India
- Offers guaranteed, SLA-driven IT outcomes for SMEs
- Trusted by growth-stage firms with 20–300 users
- Led by CEO and founder Qusai Poonawalla
What does Burhani do?
Burhani is a leading IT services provider based in Dubai, UAE, specializing in cloud-powered business transformation. It helps SMEs modernize infrastructure, enhance security, and activate AI insights with Microsoft Dynamics 365, Azure, and other cloud technologies.
With managed IT, cybersecurity, and cloud ERP solutions, Burhani acts as a long-term technology partner for fast-growing businesses.
| Field | Details |
| Company Name | Burhani Managed Services |
| Website URL | https://www.burhani.co |
| Industry | Information Technology & Cloud Services |
| Business Type | B2B / Tech / Service |
| Founded In | 2003 (20+ years ago) |
| Founder(s) | Qusai Poonawalla |
| Headquarters | Dubai, UAE |
| Offices | Dubai (UAE), Toronto (Canada), Pune (India) |
| Team Size | Not explicitly stated |
| Clients Served | Hundreds of small to mid-sized businesses |
| Countries Served | Primarily UAE, with presence in Canada and India |
How Burhani started
Back in the early 2000s, Burhani was founded with a simple but ambitious goal to help businesses grow through the smart use of technology. Qusai Poonawalla saw that fast-growing SMEs in Dubai needed IT support that was reliable, strategic, and future-ready. What started as a local managed IT service provider quickly expanded into a cloud-first company, aligning closely with Microsoft’s vision for AI-driven business transformation.
The problem Burhani solves
Many SMEs in the UAE struggle with slow, outdated systems, unresponsive IT support, and poor data security. Burhani steps in to eliminate these challenges by offering a complete, proactive IT support model with guaranteed outcomes. From cloud migrations to 24/7 infrastructure monitoring, Burhani ensures business continuity, uptime, and security, enabling business owners to focus on growth rather than glitches.
How Burhani is different from other companies in IT service companies
Most IT companies promise good service. Burhani backs it with guarantees, clear processes, and client-first thinking. Here’s how they stand out:
- Satisfaction guaranteed – Burhani promises 100% service satisfaction. If you’re not happy, they make it right. No hassles.
- Strategic mindset – They don’t just solve IT problems; they help you plan. Every client receives a 12-month technology roadmap aligned with their business goals.
- Rapid support – Their First Response team resolves issues fast—often remotely—so you don’t have to wait for someone to arrive on-site.
- Best practices, certified – As the #1 CompTIA-certified managed IT services company in the UAE, Burhani follows industry-leading frameworks to deliver consistent results.
- Clear communication – You’ll never hear “geek speak.” Their team explains everything in simple, business-friendly language.
- Dedicated Success Manager – Each client is paired with a Client Success Manager who ensures issues are resolved quickly and relationships remain strong.
- Transparent billing – Every invoice is thoroughly checked for accuracy and clearly broken down, with no hidden fees or surprises.
- Proactive approach – Instead of waiting for something to go wrong, Burhani monitors systems continuously to catch and fix problems early.
- Long-term focus – Many of Burhani’s clients have remained with them for 10 years or more. That’s because they prioritize trust, consistency, and top-quality support.
In short, Burhani isn’t just another tech support company. They’re a committed partner helping businesses grow smarter and more securely.
Services and products offered by Burhani
Burhani offers a full range of IT services designed to help small and mid-sized businesses in the UAE thrive in a digital world. As a Microsoft AI Cloud Partner, Burhani focuses on delivering secure, scalable, and intelligent technology solutions that address real business challenges.
Here’s what you can expect:
- Managed IT Services
Burhani takes full responsibility for your IT infrastructure. From day-to-day tech support to proactive monitoring, they ensure your systems are always secure, updated, and running smoothly, without surprises or downtime.
- Microsoft Cloud Solutions
As a certified Microsoft Gold Partner, Burhani helps businesses adopt and optimize Microsoft 365, Azure, and Dynamics 365. This includes everything from setup to training, with a focus on boosting productivity and collaboration.
- Modern Workplace Setup
Burhani enables remote work and hybrid office models through cloud desktops, secure access, file sharing, Microsoft Teams integration, and more, allowing your team to work securely from anywhere.
- Cybersecurity Services
From firewalls and endpoint protection to advanced threat detection and backup solutions, Burhani protects your data, devices, and users from cyber risks. Their team ensures compliance and 24/7 threat response. - Cloud ERP with Dynamics 365
Burhani helps companies move away from legacy systems and implement Dynamics 365 for Finance, Operations, and Supply Chain. These AI-powered ERP tools help you make better decisions, cut costs, and streamline operations. - Data Backup & Disaster Recovery
With partners like Veeam, Burhani offers cloud-based backup and disaster recovery services that ensure your business continues to operate, even in the event of an issue. - IT Consulting & Strategy
Burhani doesn’t just implement tools; they help you plan for growth. You’ll get a tailored technology roadmap aligned to your business goals, whether you’re scaling operations or expanding into new markets. - Digital Marketing & CRM
For businesses seeking to expand their online presence, Burhani offers Zoho and Google solutions that enhance lead generation, customer engagement, and sales.
In every service, Burhani blends expert execution with friendly, no-jargon support—so clients feel confident, not confused.
Achievements and growth milestones of Burhani
- 20+ Years of Service Excellence
Burhani has been enabling digital transformation for over two decades, serving small and medium-sized enterprises (SMEs) and mid-sized businesses across diverse industries in the UAE and beyond.
- 300+ Clients Served Across the GCC and Beyond
From pharmaceuticals to education and trading, Burhani has helped hundreds of companies modernize their IT and cloud infrastructure.
- Global Delivery Presence
With offices in the UAE (Dubai), Canada (Toronto), and India (Pune), Burhani delivers international support while maintaining local service quality.
- Consistently Ranked Among Top Global MSPs
Recognized by Channel Futures, Tango100, and MSPmentor as a leading Managed Services Provider in the UAE and globally.
- Microsoft Gold Partner with AI Cloud Expertise
Burhani is a trusted partner for Microsoft’s AI-powered cloud services, covering implementations of Azure, Dynamics 365, and Microsoft 365.
- Veeam Gold & CSP Partner for Disaster Recovery
Offers highly rated cloud backup and disaster recovery services through Veeam-powered infrastructure.
- 93.7% Client Happiness Score
According to live ITSM metrics (as of June 2025), Burhani maintains an industry-leading client satisfaction rating, reflecting its responsiveness, reliability, and service quality.
- First CompTIA Premier IT Services Provider in the Middle East
This recognition highlights Burhani’s commitment to global IT best practices and high-performance service standards.
Awards:
- Recognized as a Top Managed Services Provider by Upcity
- Ranked #1 in the UAE amongst the top 501 Global Managed Services Providers in 2018 by the Channel Futures Global Awards
- Recognized as one of the top 100 Global Managed Services Providers in 2018 by the Tango100 awards
- Ranked #1 IT Company in the UAE by MSPmentor 501, 2017 Global Awards
Where Burhani stands today
Today, Burhani is a trusted technology partner for hundreds of businesses across the UAE and beyond. With over 20 years of IT service excellence, the company has built a strong reputation for delivering reliable, future-ready solutions backed by a team of experienced professionals.
They serve clients across key global markets, including the UAE, India, and Canada, offering personalized support, proactive strategies, and seamless digital transformation powered by Microsoft’s AI Cloud ecosystem.
Their 93.7% client happiness score reflects their relentless focus on quality, innovation, and trust.
A quote from the founder of Burhani
Never Ask An IT Services Company, “What Do You Charge For Your Services?” Instead, You Should Ask, “What Will I Get For My Money?”
By Qusai Poonawalla, CEO, Burhani Managed Services
Location and contact details of Burhani
1. EUROPE, MIDDLE EAST & AFRICA
- 408, Platinum Business Center, Al Nahda 2, Dubai, UAE
- Phone: +971 4 266 0852
- Email: sales@burhani.co
2. NORTH AMERICA
- 1 Yonge Street, Toronto, ON M5E 1W7, Canada
- Phone: +971 4 266 0852
- Email: sales@burhani.co
3. ASIA PACIFIC
- C Tain Square, Wanowrie, Pune, MH, India
- Phone: +971 4 266 0852
- Email: sales@burhani.co
Social handles
- Website: https://burhani.co/
- YouTube: Burhani, The Microsoft Cloud Experts
- LinkedIn: https://www.linkedin.com/company/burhani-managed-services/
- Facebook: https://www.facebook.com/burhani.managed.services/
- Twitter: https://x.com/burhanico
- Instagram: https://www.instagram.com/burhani.managed.services/
FAQs
What does Burhani Managed IT Services do?
Burhani provides managed IT services that help small and mid-sized businesses modernize infrastructure, boost security, and increase efficiency using Microsoft’s AI-powered cloud technologies, including Azure and Dynamics 365. They deliver SLA-backed outcomes and 24/7 IT support across the UAE and beyond.
Who is the founder of Burhani?
Burhani was founded by Qusai Poonawalla in Dubai in 2003. As CEO, he leads the company’s vision for cloud-driven growth and AI-powered business transformation. He built Burhani into one of the UAE’s top-ranked managed IT service providers.
What makes Burhani different from other IT companies?
Burhani stands out by offering guaranteed IT outcomes, fast remote support, and personalized service. Unlike typical providers, it assigns a Client Success Manager, delivers proactive system monitoring, and uses a client-first approach backed by clear communication and transparent billing.
Where is Burhani located?
Burhani is headquartered in Dubai, UAE, with additional offices in Toronto, Canada, and Pune, India. Each location supports Burhani’s global client base with local expertise and round-the-clock service coverage.
Which industries does Burhani serve?
Burhani serves small and mid-sized businesses across various industries, including pharmaceuticals, education, retail, and trading. Their services are tailored to meet the digital transformation needs of each sector, including cybersecurity, cloud, and ERP solutions.
Is Burhani a Microsoft Partner?
Yes, Burhani is a Microsoft Gold Partner and recognized AI Cloud Partner. They specialize in Microsoft 365, Azure, and Dynamics 365 implementations, helping clients maximize cloud ROI and automate operations.
What is Burhani’s business model?
What services does Burhani offer?
Burhani offers managed IT, cloud ERP, cybersecurity, cloud migration, and IT consulting services. They also provide Microsoft Cloud solutions, digital CRM integration, and 24/7 infrastructure monitoring for SMEs seeking scalable technology support.
How long has Burhani been in business?
Burhani has been in business for over 20 years, having started in 2003. With decades of experience in managed IT services, the company supports over 300 clients across the UAE, UK, USA, and India.
What is Burhani’s client satisfaction rating?
Burhani maintains a client satisfaction score of 93.7% as of June 2025. This high rating reflects their commitment to providing responsive support, delivering reliable service, and fostering long-term client relationships.
What size businesses does Burhani support?
Burhani supports growth-stage businesses with 20–300 users. Their IT services scale to meet the needs of SMEs looking to modernize operations, secure data, and adopt AI-ready cloud solutions.
Authors
Himanshu is a builder at heart who loves turning raw ideas into structured systems. At UAE Startup Story, he focuses on the tech, research, and operations behind every feature and founder story. He’s passionate about spotlighting startups that solve real problems and inspiring the next wave of entrepreneurs across the region.
